CRM Customer Relationship Management | Birmingam Wolverhampton West Midlands

CRM

What is Customer Relationship Management?

Do you want to shift your business strategies from product oriented to customer oriented? Knowing the customer is one of the most important activities of any customer-company relationship. Customer Relationship Management, also known as CRM is a process which focuses on customers, leads and improving your sales by knowing your leads inside out.

CRM systems can be web based or standalone applications. They let employees view information about existing and potential customers (e.g. personal details, their interests in the company, items/services requested/purchased and details of recent interactions with the company). Managers and employees can view and follow up leads and interactions and view reports and statistics on the company's sales progress in an easy and efficient way.

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Our Solutions

We use a number of robust products to deliver our CRM solutions, including Open source. We have experience in using the following;

Sugar CRM (Open Source)
VTiger CRM (Open Source), and many more.

CRM System Features

What you can expect

You have specific and complex marketing business needs - We have a world class CRM solution.

Developed to meet all multi-channel marketing needs, the platform delivers the ultimate in flexibility, scalability and feature rich functionality.

Our platform is built on the world's leading web technology. Integrating with best-in-class technology partners: MySQL and PHP. The platform offers a number of powerful and unrivalled features including:

Dynamic Customer Account, Leads and Sales features
Responsive and powerful CRM System
Comprehensive integration into core back-end systems
Seamless multi-channel integration into core business processes
Scalable architecture

Get all this now call us on 0845 260 9779.

Hosting, Email & Security

Whatever the volume of traffic, transactional demands or site usage, your website needs to deliver excellence in performance and efficiency all day, every day. Driving up sales, bringing in revenue to your business.

Your own dedicated domain name with multiple sub domains
SSL Certificate up to 256-bit, $100K Warranty with Site Seal
Managed Dedicated hosting with 100% uptime guaranteed - 24 / 7 / 365 peace of mind whatever the time of day or night, when you call you are greeted by real human beings. No automated response systems, no telephone messages and no queuing. Live technical support within three rings whenever you need it, we believe in a personal approach to technology. We also offer a comprehensive Service Level Agreement for added peace of mind.
Access emails, calendar, contacts and more with a Hosted Exchange solution - Integration with a broad range of devices including BlackBerry, iPhone and many more.
You need a team of highly experienced website development and infrastructure specialists who know your site inside out.
You want a specialist website agency that delivers the site and then works with you to continually improve and support it so it always works harder and delivers more.
You need operational and support excellence.

Your website never closes - you need round the clock web support to make sure it delivers 24 /7.

Get all this now call us on 0845 260 9779.

Multi Channel Marketing

Are you juggling multiple marketing channels? Are you passionate about offering the best possible experience to your customer?

Imagine having a unified view of all your customer data. Imagine every piece of customer information, whether from your website, call centre or office being integrated in one database.

We can make your multi-channel vision a reality, integrating across all retail channels;

Web
- Your website: With Multi-store Capability
- Site Search

Now you are able to optimise online, direct and point of sale marketing activities, review and improve the fulfilment and movement of stock, streamline your returns process's and improve your customer service levels.

Stand out from your competitors - offer the best multi-channel marketing experience in the business.

Get all this now call us on 0845 260 9779.

How you can grow with us

To get multi-channel marketing right your CRM platform must seamlessly integrate into all your core business systems.

Your success relies on having an accurate, efficient, flexible and robust integration hub that brings together your web front-end and back-end systems.

You need a system that aligns formats, data and transactions and will automatically match and map a wide variety of process data file interfaces.

Access to a wide variety of process data interfaces: Customer registration; Customer details / address change; Intranet sites

Get all this now call us on 0845 260 9779.

Features for you

Having a CRM solution will facilitate you in planning and supporting your Marketing, Sales and Customer Service and Support.

You will have the complete consortium of people, procedures and programs to store, identify and track your customers.
Get a 360-degree view of your customer - be aware of every targeted marketing activity, customer complaint, and sales history before picking up the phone
Identify your customer needs more clearly by understanding their specific requirements
Identify which of your leads are profitable and which are not.
Better customer service - all your customer data is centralised therefore all staff members have all the information they need at their fingertips

Get all this now call us on 0845 260 9779.

Training

With all of the websites that we implement for our customer we deliver comprehensive training to you and your team to ensure you are able to fully manage every aspect of your website.

Training can be delivered at your choice of location and comes with a comprehensive user guide which you can use many times over. The training is interactive and practical based so that you get the most out of your new website.

Get all this now call us on 0845 260 9779.

Convert MORE Customers

Through working with us we will deliver your vision and turn your ideas to a successful website that brings increased leads and growth to your business.

Find out more now!
Attract MORE Customers

Give your company a creative and unique identity which reflects your business aims, personality and culture.

Find out more now!
Command MORE Leads

We can drive your website across the Internet and achieve great search engine results, delivering the right customers to your website.

Find out more now.
Complimentary Services

Maximising the features, facilities and reach of your website through these powerful services will assist you in delivering a focused online presence.

Find out more now!
Training

Increase your skills and knowledge with our professional training and practical workshops covering CMS, Ecommerce and Online Marketing (SEO).

Find out more now!